In enhancing the guest welcome experience, the Immigration Department has launched Automated Passport Control (APC) kiosks to expedite entry for returning VI citizens holding British Virgin Islands or United Kingdom passports to the Territory.

The APC kiosks, launched via a brief ceremony at the Terrence B. Lettsome International Airport on Friday will enable the eligible travelers to scan their passports and respond to entry questions. The system performs a facial recognition verification of the travelers which allows them entry into the Territory if successful.

Deputy Premier Honourable Kye Rymer, who was Acting Premier at the time of the launch, said, “We are working with e-Government to make these processes efficient, streamlined, and online…we want to ensure [entering the Virgin Islands] is a seamless process.”

Honourable Rymer also acknowledged the hard work of the Immigration Department, who “worked tirelessly” during the height of COVID-19, adding, “We look forward to the launch of the additional phases of the [border management system].”

Permanent Secretary in the Premier’s Office, Mrs. Carolyn Stoutt Igwe, said the kiosks are a significant milestone, “as the Government seeks to enhance services to ensure the best possible experience for residents and visitors, as well as to improve the Territory’s border security.”

The permanent secretary also said the launch of the kiosks is timely in preparing for the next tourist season, adding, “We are a tourism destination, and we are working hard to ensure that we improve our services, as we look forward to the next tourist season.”

Mrs. Stoutt Igwe referred to the launch of the Immigration Department’s Border Management and e-Visa System on December 1, 2020. She explained that since then, the department has launched different services under the Border Management and eVisa System with Friday’s launching of the kiosks being another phase of the project.

The Permanent Secretary said the system’s next phase entails the launch of the small vessel and aircraft portal which will allow pre-clearance for private/charter vessels, day trippers, and private/charter aircrafts. Additionally, the Entry and Debarkation (ED) cards online processing is underway.

“I hope everyone is as excited as I am and will pray for the Immigration Department as they continue to transform our experience at our borders,” Mrs. Stoutt Igwe said.

The Permanent Secretary concluded her remarks by expressing gratitude to the Canadian Bank Note (CBN) Company officials for their “steadfast assistance” with the project, in addition to the Immigration Department’s team for their hard work in advancing the initiatives.

Commenting on the new kiosks, Deputy Chief Immigration Officer, Mrs. Nadia Demming-Hodge said, “This proven technology is widely used throughout the Caribbean region and internationally and is designed to reduce the wait time upon arrival while securely vetting the traveler.”

Mrs. Demming-Hodge said that eligibility for the use of the kiosk will extend to other nationalities within a future phase of the project.

Director of Business Development of CBN, Fuencisla Leal-Santiago, thanked the Immigration Department and stakeholders present and said she looks forward to continuing the successful working relationship with the Government of the Virgin Islands.

The vision of the Immigration Department is to build an Immigration Service that facilitates travel, promotes developmental needs and provides exceptional services to the public which is recognised internationally for its professionalism and high standards of service and control.

NOTES: Photographs attached.

1. Officials from the Virgin Islands Government pose with executives from Canadian Bank Note Company Limited, at the launch of the new Automated Passport Control (APC) kiosks on Friday, August 19 at the Terrence B. Lettsome International Airport. (Photo credit: GIS/ Ronnielle Frazer)

2. Deputy Premier Honourable Kye Rymer watches on as a guest uses the new Automated Passport Control kiosk for the first time on Friday, August 19 at the Terrence B. Lettsome International Airport. (Photo credit: GIS/ Ronnielle Frazer)