Road Town, Tortola
Virgin Islands (British) VG1110
The Water and Sewerage Department is a customer oriented Government Department that facilitates quality and affordable water supply and sewage disposal to all residents of the Virgin Islands.
We seek to ensure the provision of a continuous supply of safe potable water and an environmentally sound sewage disposal service to all residents of the Virgin Islands, efficiently and at affordable rates.
In fulfilling its Mission, the following roles are included in the responsibilities of the Water and Sewerage Department.
- Operate and maintain Government’s water and sewerage infrastructure, and mechanical plant.
- Collect and account for monies due to Government for water usage and sewage disposal, along with other services rendered by the Department.
- Formulate and develop plans for water and sewerage infrastructure and other projects within the policies and regulations of Government.
- Responsibly manage and account for funds allocated by Government to the Department.
- Supply data and advice to Government on water and sewerage matters.
Monthly Charges for Piped Water
|Commercial||1st 150,000 gallons||
$0.025 per gallon
|2nd 150,000 gallons||$0.020 per gallon|
|Over 300,000 gallons||$0.015 per gallon|
|Water Meter Rental||$0.20 per day|
|Standard Government Rate||per gallon||$0.018|
|Water Meter Rental||$4.00 monthly|
|Charges for Water supplied to Trucks||per gallon||$0.25|
Charges for Water supplied Ships
|Plus 10% surcharge
|$25.00 per 1000 gallons|
Plus 10% surcharge
|$25.00 per 1000 gallons|
Monthly Sewerage Rates
All sewerage rates are 0.25% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.
24 Hours Emergency Water and Sewage Standards
Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
Tortola — Eastern 499-0500
Tortola — Central 499-2924
Tortola — Western 499-2926
Virgin Gorda 468-9455
Jost Van Dyke 468-9429
Fire and Rescue Service
Additionally, customers may also contact our close partners, the Virgin Islands Fire and Rescue Service, to dispatch appropriate assistance at 494-3473.
What's Happening Within Our Department?
|Suspension On Water Charges Extended Until June 1||
8 May 2020 - 5:19pm
|No Face-To-Face Transactions At Water And Sewerage Department||
2 May 2020 - 9:43pm
|Cheque Payment Process At The Water And Sewerage Department||
2 May 2020 - 8:40pm
|Water And Sewerage Department Invites New Customers||
2 May 2020 - 8:35pm
|Water And Sewerage Department Resumes Services On May 4||
2 May 2020 - 8:27pm
|Water And Sewerage Department Resumes Water Testing On May 4||
2 May 2020 - 5:40pm
|Department Of Water And Sewerage’s Operational Update||
2 May 2020 - 4:49pm
|Temporary Water Interruption In Valley, Virgin Gorda||
29 Apr 2020 - 11:32am
|Tortola East-End Water Service Interruption April 24||
23 Apr 2020 - 8:34pm
|Water And Sewerage Emergency Contact Information||
22 Apr 2020 - 4:13pm
Department Contact Information
To make contact with Water and Sewerage Department , see below for contact information:
Water and Sewerage
Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier : 8:30 a.m. to 3:30 p.m.
Telephone: 1(284) 468-5766 | 1(284) 468-5901