Press Release

Ministry of Communications and Works
Water and Sewerage
Release Date:
Thursday, 17 February 2022 - 5:09pm

The Water and Sewerage Department continues to put measures in place to modernise its billing system to provide quality service to its customers.

Director of the Water and Sewerage Department, Mrs. Perline Scatliffe Leonard said that she is excited about the new Customer Service and Billing System designed to enable customers to understand the printed bill in a clearer and more user friendly way, adding that with this new system, customers will be served effectively and efficiently.

According to the Director, “Customers will be able to read bills more clearly and understand any outstanding balances on accounts. She explained that customers’ current amount (less than 30 days) will reflect usage from January 1, 2022.

Customers will also be able to follow the improved invoice, which will include a six-month history of water consumption, beginning January 1. This, the Director explained, will enable the department and the community to become more aware of water consumption and conservation.

“We want to ensure customers understand that We Are The Exceptional Resource (W.A.T.E.R.) and we will continue to do our part at the department to provide exceptional customer service,” she stated.

Director of Information Technology (DoIT), Mrs. Annabelle Skelton-Malone said her department will continue to support the Water and Sewerage Department during the transition process.

“The drive, energy and consistent participation of the officers at the department made the transition process easy and seamless as they welcomed the new changes,” Mrs. Skelton-Malone said.  

The public is advised that the Water and Sewerage Department (WSD) is now operating from its new customer service and billing system and customers may experience longer waiting times as the staff continues to work in this new regular for the residents of the Virgin Islands.

The business hours of operation are Monday to Friday 8:30 a.m. to 4:30 p.m. Cashier hours are 8:30 a.m. to 3:30 p.m.

For more information, persons may telephone the Water and Sewerage Department at 468-5834.



Note to editors:  Sample Customer Invoice (Photo Credit: GIS/Provided)


Giovanni Herbert

Information Officer
Telephone:  468-2035