Press Release

Office of the Deputy Governor
Premier's Office
Release Date:
Friday, 19 October 2018 - 3:52pm

A group of Public officers recently participated in a three-day Business Process Analyst training course to improve the delivery of services internally, to citizens and other stakeholders.

The officers were trained in the first of a series of three-day sessions on October 4 and continued on October 5 and 9. The sessions were facilitated by Dr. Terence Frater of Januvation Solutions. The second three-day session will be held on November 6, 7 and 9 while the a third session is being contemplated for December 4, 5 and 7.

Permanent Secretary for the Premier’s Office, Ms. Dawn Smith said that the Business Process Analyst training was introduced as part of the Public Service Transformation initiative.

Ms. Smith said, “Among other things, this has become more urgent because of emerging technologies for business processes that are driving the need to be more efficient, transparent and cost effective.

She added, “This opportunity allowed for public officers to get up to speed with contemporary models, techniques, and best practices focused on our specific transformation process.”

On completion of the training sessions, a small cohort of officers will be selected to be part of a Technical Working Group to develop a comprehensive strategy for transforming the operations of government to be more transparent and efficient; and to develop a detailed implementation plan for the transformation activities, consistent with the strategy, timelines and milestones.

The remaining officers will be deployed throughout the Public Service to help make and maintain change, and also to support renewal across ministries, departments and agencies.

The Business Process Analyst training course is an internal programme supported by the offices of the Deputy Governor and the Premier, to assist with the e-Government transformation.


  1. Facilitator for the Business Process Analyst training, Dr. Terence Frater of Januvation Solutions making a presentation to the attendees. (Photo credit: GIS/Bria Smith)
  2. Public Officers engaged in the training. (Photo credit: GIS/Bria Smith)
  3. Public Officers participating in a Business Process Analysis activity during the training. (Photo credit: GIS/Bria Smith)


Bria Smith

Information Officer II
Department of Information and Public Relations (GIS)
Telephone: 468-2747