Twelve Public Officers were recognised for their exceptional customer service and pinned at the second Public Service Star Membership Club Pinning Ceremony on June 13.

Acting Governor, His Excellency Mr. David D. Archer Jr., Premier and Minister of Finance, Honourable Andrew A. Fahie and Deputy Premier and Minister for Transportation, Works and Utilities, Honourable Kye Rymer pinned the officers at a special Heads of Department meeting which took place at the Government House Reception Hall.

Public Officers who received Bronze Star Membership were Ms. Deria Joseph and Mrs. Damita Baronville of the Department of Motor Vehicles and Ms. Marylene Tyson and Ms. Sharon Dennis of the Labour Department.

Public Officers who received Silver Star Membership were Ms. Chamanda Smith and Mrs. Charlie Ann DeCastro of the Civil Registry and Passport Office and Ms. Kia Soares and Ms. SherryAnn Varlack of the Labour Department.

Ms. Evette Christian and Ms. Beverly Smith of the Ministry of Education, Culture, Youth Affairs, Fisheries and Agriculture both received Gold Star Membership and will be the first two public officers to be inducted into the Elite Star Membership club which is the highest achievement that can be attained.

Mrs. Clair Powell Bolondia of the Water and Sewerage Department and Ms. Suzanne Fonseca of the Immigration Department were not in attendance but received Bronze and Silver Star membership respectively.

Premier and Minister of Finance, Honourable Andrew A. Fahie thanked the Public Officers for their hard work and dedication despite having to work in unfavourable conditions post hurricane Irma.

“No matter what is happening, trust your insight and not your eyesight, because your insight is where God put the hope in you, so thank you and congratulations” Premier Fahie said.

Acting Governor, His Excellency Mr. David D. Archer Jr stated that by October 2020, Public Officers will not only demonstrate to the BVI but also to the world how well we serve clients in the Public Service by publishing our overall stats and challenging people to challenge us for our customer service experience.

Mr. Archer Jr said, “October 2020 and even before then, we will have a different outlook of how we serve our clients within the Public Service, not because I may say so or you may say so, but because the statistics will actually say so.”

Ms. Kedimone Rubaine in her role as Business Change Manager for the Customer Service Improvement work stream of the Public Service Transformation Programme congratulated the recipients saying, “Wear your pins with pride!  It is clear you are proud of the roles you play and you set the standard for the level of customer service that will become the norm throughout the entire Public Service.  We are proud of you and wish you continued success.”

A public officer is inducted into the Star Membership Club after receiving exceptional customer service ratings from members of the public via the Public Service Customer Service Virtual Mailbox. This programme is just one component of the wider Customer Service Improvement work stream of the Public Service Transformation Programme.   

The mailbox is designed to answer the question, ‘How did I serve you?’  It was created as a medium to allow our clients to offer feedback on the service Public Officers provide allowing Management the opportunity to identify Officers’ strengths and areas of concern that require attention.  It provides a source of transparency and accountability In the area of customer service as the Public Service transforms to attain ‘Public Service Excellence’.

NOTES:

Photo 1: Acting Governor, His Excellency Mr. David D. Archer Jr, Premier and Minister of Finance, Honourable Andrew A. Fahie and other Ministers of Government along with the Star Membership Club awardees. (Photo credit: GIS/ Ronnielle Frazer)

Photo 2: Premier and Minister of Finance, Honourable Andrew A. Fahie and Ms. Beverly Smith of the Ministry of Education, Culture, Youth Affairs, Fisheries and Agriculture. (Photo credit: GIS/ Ronnielle Frazer)