Customer Service Touch Terminals have been placed at the Waterfront Jetty and Terrance B. Lettsome International Airport in an effort to further promote exceptional customer relations in the Public Service.
The touch terminals will allow visitors to provide feedback about their customer service experience in real-time to provide a source of transparency and consistency in customer service offerings as part of the Government’s goal to transform the Public Service.
Deputy Governor of the Virgin Islands, Mr. David D. Archer, Jr. said that the placement of the Touch Terminals reinforces the Government’s commitment to improving the standard of customer service that is offered in the Territory by public officers.
“After meeting with stakeholders from key agencies across the public service and statutory agencies, my team and I made plans to pave a path towards the enhancement of customer service within our ministries, departments, and ports of entry,” Deputy Governor Archer stated. “I am pleased that we have arrived at this point in our transformation and I am looking forward to the progress that we will continue to make.”
Business Change Manager for Improved Customer Service and Private Secretary to the Deputy Governor, Kedimone Rubaine said that the placement of the Touch Terminals in the two ports of entry is the beginning of enhanced efforts to have a Terminal in ports across the Territory.
The feedback provided by the Touch Terminal is uploaded in real-time to a central online dashboard for analysis, which allows various government agencies to understand how various factors affect their service levels. The information is accessible by all government departments and allows them to generate reports and find ways to improve customer service.