The newly released Mid-Year Review Edition of the Government’s Customer Service Newsletter highlights an improvement in customer satisfaction across various Departments, when compared to the first quarter of 2024 and features statistics collected through the RateUs platform.

The release of the Mid-Year Review Newsletter comes following the introduction of a Customer Service Experience Framework for the Public Service in June. The Framework outlined the Government’s Service Standards and Behaviors, which provides public officers with guidance for day-to-day interactions and managing client relationships.

This edition of the Customer Service Newsletter also recognises the top five offices receiving the overall most commendations during the first half of 2024 as the Ministry of Education, Civil Registry and Passport Office, Inland Revenue, Department of Motor Vehicles and the Customer Service Care Centre.

Director of Customer Service, Ms. Kedimone Rubaine said that the improvements being seen in customer service are a direct result of the determination of the Public Service to become a world-class organisation.

Ms. Rubaine said, “Over the past few years, we have taken a targeted approach to the improvement of customer service. From my appointment as the first Director of Customer Service, to the implementation of guiding frameworks, tracking tools and an increased availability of training opportunities, the Government of the Virgin Islands continues to invest in this critical component of service delivery.”

She added, “This consistent improvement that we have seen is due to the collaborative approach that all 2500+ public officers have adopted. As one Public Service, we are striving daily to serve the public better.”

As a priority area within the Public Service Transformation Programme, customer service remains a primary focus for the Government of the Virgin Islands. This year, the Office of the Deputy Governor has placed strategic focus on the advancement of customer service. This is driven by a vision to deliver dynamic, exceptional and world-class customer service.

The public is encouraged to rate the service they receive at Government Offices using rateus.gov.vg.