Press Release

His Majesty’s Customs
Release Date:
Friday, 9 September 2016 - 12:13pm

Her Majesty’s Customs is computerising all clearance procedures for goods effective November 1, as the department moves towards full automation using the Customs Automated Processing System (CAPS) where trader declarations can be completed and submitted online.

Commissioner of Customs, Mr. Wade Smith stated, “We are encouraging customs brokers, agents and persons familiar with the process to register with Her Majesty’s Customs as we are gradually phasing out the current manual system.”

Mr. Smith added, “The new system improves the collection of data on customs declarations, and eliminates the need for officers to manually input data, saving much needed time.”

Once registered, brokers and agents will be issued a Trader Identification Number and access to the web account.  Additionally, traders can search for tariff rates, preview customs declarations and will be allowed to upload supporting documents online and receive payment summaries via email.

“As we seek to improve the services we provide to the public while meeting our international and local responsibilities, it is necessary to ensure that all stakeholders are adequately trained and understand the need for this transition,” said Mr. Smith.

All importers are being asked to register with the Customs Department to obtain a Trader Identification Number or to gain CAPS access as stations throughout the Territory will no longer be accepting manual or paper trader declarations effective November 1.

Necessary training will be offered by the Her Majesty’s Customs in the coming weeks on the use of CAPS trader declarations beginning with Virgin Gorda importers.

Persons requiring CAPS web submissions application training should contact Assistant Commissioner of Customs, Mr. Gerald Fleming at 468-9716.

Persons requiring a CAPS registration form should contact CAPS desk at 468-5705 or email

Her Majesty’s Customs Department is tasked with facilitating legitimate trade and enforcing import and export regulations. The implementation of the Customs Automated Processing System is in line with the mandate of Her Majesty’s Customs, and the Government of the Virgin Islands’ commitment to managing and monitoring the import and export of goods.


Bria Smith

Information Officer II
Department of Information and Public Relations (GIS)
Telephone: 468-2747