A new Customer Care Transportation Platform has been launched as part of efforts by the Government of the Virgin Islands to regulate the transportation-for-hire industry.
Minister for Transportation, Works and Utilities Honourable Kye Rymer stated during the Fifth Sitting of the Second Session of the Fourth House of Assembly of the Virgin Islands in February that the Taxi and Livery Commission has been making steady progress towards regulating the transportation-for-hire industry since appointing the new board in October of 2019.
Honourable Rymer said, “The Customer Care Transportation Platform is a tool that will enable the Commission to efficiently capture the feedback of travelers using any taxi, shuttle, bus, tour or limousine hired service. Compliments on stellar service are welcome and complaints of poor or unfair services will be investigated by the Commission's Board and corrective actions and resolutions put in place.”
In this "New Regular" the Customer Care Transportation Platform is expected to be accessible to the public in multiple formats including call-in, web based and on social media; to make the process of giving feedback efficient and at the same time effective. Click here for link to Public Transportation Customer Satisfaction Form.
The Taxi and Livery Commission (TLC) is the regulatory body of the land transportation-for-hire industry of the British Virgin Islands.