P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110
Procedures for testing water and wastewater
Process
Step 1: A Customer comes to the Dept., pays for the relevant test and receives a Water/Sewage sample Bottle.
Step 2: The Customer collects the sample.
Step 3: The sample is to be returned to the Department within 24 hours of collection for testing.
Step 4: The sample is forwarded to the Lab.
Step 5: The Lab Technician tests the water checking for contaminants to determine if it is potable or that the results are within standards.
Step 6: The Lab Technician creates a report based on the findings.
Step 7: Test results are ready to be picked up by the next business day.
Step 8: The report is left at the Front Desk for the Customer to come and collect.
Turn Around Time
The Turn Around varies for this service
Department Contact Information
Water and Sewerage
Business Hours:
Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier : 8:30 a.m. to 3:30 p.m.
Email Address: wsd@gov.vg
Main Office Telephone: 1(284) 468-5834 | 1(284) 468-5901
Virgin Gorda – 1(284) 468-6593 / 6592
Jost Van Dyke – 468-9429
Anegada – 468-9562
24 Hours Emergency Water and Sewage Standards
Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
Water Services:-
Tortola — Eastern 468-9213
Tortola — Central 468-9860 / 499-0500 / 499-2924
Tortola — Western 499-2926
Virgin Gorda – 468-9455
Jost Van Dyke – 468-9429
Anegada – 468-9562
Sewerage Service:-
468-9176
468-5799
468-9937
468-9857
Monthly Charges for Piped Water
Charges for Water supplied to Ships
Cost of Water Delivered
$30.00 per 1000 gallons
Plus 25% service charge
Plus hourly Charge ($7.25 X1.5)
On Weekends & Holidays
Monthly Sewerage Rates
All sewerage rates are 0.325% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.