Emergency and Non-Emergency Services

The six types of Incidents that the Virgin Islands Fire and Rescue Service commonly responds to are:

  1. Fire Suppression Operations
  2. Rescue Operations (Water Rescue, Urban Search, Rescue)
  3. Medical Response and Transport
  4. Road Traffic Accidents
  5. False Alarms
  6. Special Services

Process

Emergency Services: Emergency services are those incidents that are threats to life and property and need urgent response.

Non-Emergency Services: Non-Emergency services are those that are not a threat to life or property and are done based on customer's request.

Classification of Incidents Emergency Non-Emergency
Fire Suppression Operations

Building
Boat
Electrical
Bush
Vehicle

  
Road Traffic Accidents

Vehicle Extrication
Patient Stabilization

  
False Alarms Building Alarms
Electrical		 False Alarm
Mechanical
Special Services

Humanitarian
Floods
Animal Rescue
Pumping out boats

Washing off roads
Fuel Spillage
Pumping Cistern
Standing by for safety
Investigation
Medical Response and Transport EMT Response
Patient Stabilization
Patient Transport (in collaboration with BVI Health Services Authority)		  

Related Fee(s)

There is no fee for this service.

 

Department Contact Information

Fire and Rescue Service

#26 Fishlock Road
P.O.Box 999
Road Town, Tortola
Virgin Islands (British) VG 1110

Business Hours:

Headquarters operates on a 24 hour basis
Official office hours to the public are:
Mondays - Fridays
8:30 a.m. to 4:30 p.m.
Email Address: Bvi_Fire@gov.vg

Tel : 1(284) 468-4182 | 1(284) 468-4268