Answer all incoming calls to the Government and transfer calls to the appropriate Ministries/Departments/Sections/Unit.

Process

Switchboard

Step 1: A Customer calls the Switchboard requesting to be connected to a specific Government Department or Government controlled phone number/extension number

Step 2: The Switchboard Operator uses their console to search for the Department Listing or enter the number provided

Step 3: The Switchboard Operator then autodials the number to verify that it is operational/ringing

Step 4: The Switchboard Operator then transfers the call to the number they dialed and disconnect themselves from the call.

 

 

Turn Around Time

Second Ring
 

Department Contact Information

Telephone Services Management Unit

33 Central Administration Building
Wickham’s Cay 1
Road Town, Tortola 
Virgin Islands VG1110

Business Hours:

Monday - Friday  8:15 a.m. to 4:45 p.m.

Email Address: tsmu@gov.vg

Telephone:1(284) 468 2300
Fax:1(284) 468 3196

Physical Map Location: