Ms. Beverly Smith from the Ministry of Education, Youth Affairs and Sports was presented the inaugural Public Service Award for Excellence in Customer Service named in honour of Mrs. Stephanie Benn.

The award was handed over to Ms. Smith at the Midterm Review and Future Outlook of the Public Service Transformation Programme. Ms. Smith is an Office Generalist II assigned to the Ministry of Education, Youth Affairs and Sports since 21^st August, 2007.

The award was presented based on Ms. Smith’s success through the Public Service Star Membership Club; the reward scheme associated with the Rate Us platform (formerly the Customer Service Virtual Mailbox Programme). Since the Club’s inception in 2018, Ms. Smith has amassed a cumulative score of 62 points; elite membership is acquired at 30 points.  Deputy Governor, Mr. David Archer, Jr. noted that this was no small feat.

“The significance of this achievement is underscored by the fact that the top ranking score to be recognised for this award has been earmarked at 30 points,” the Deputy Governor said.

“I would like to say thank you to everyone. I am thankful and I am so grateful for the service that I have done,” Ms. Smith said upon receiving her award.

The Deputy Governor made the decision to honour the late Mrs. Stephanie Benn by establishing her as the namesake of the award in light of her stellar contributions to the Civil Registry and Passport Office and the wider Public Service.

“We saw it fitting to commemorate and honour her in a tangible and meaningful way. A way that would cement her legacy for years to come,” the Deputy Governor said.

He added that Mrs. Benn exemplified excellence, grace, professionalism, and leadership.

“She worked tirelessly to establish and maintain standards of excellence at the Civil Registry and Passport Office. Mrs. Benn inspired her staff to never rest on their laurels, but to continue to raise the bar of customer service delivery. Anyone who has had the opportunity to interact with Mrs. Benn would agree that she will undoubtedly be missed by all who knew and loved her,” Mr. Archer added.

For more information about the Government’s customer service programme, call 468-3701 or email customerservice@gov.vg. Persons are also encouraged to utilise the https://rateus.gov.vg portal to continue to honour the exceptional public officers who have served them.