The Consumer Affairs Unit is charged with the responsibility for dealing with consumer related matters.  The unit advises consumers on their rights and responsibilities, monitors commercial activities to determine adverse trade practices while identifying issues affecting consumers, receives and investigates consumer complaints and conduct continuous field research into consumer needs/preferences as they relate to goods, services and prices.


Step 1:    Come to the department and file a complaint with the department and then complete a complaint form.

Step 2:    A Consumer Affairs Officer would then investigate the complaint.

Step 3:    After an investigation, a determination will be made as to whether the meeting is warranted.

Step 4:    If a meeting is warranted, then contact is made with one or both parties concerned

               and then a meeting is scheduled to mediate the situation.

Method of Applying

In Person

Department Contact Information

Department of Trade and Consumer Affairs

Second Floor, Sebastian's Building
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday  8:30 a.m. to 4:30 p.m.
Cashier: 9:00 a.m - 3:30 p.m

Email Address:

Telephone: 1(284) 468-2008
Fax: 1(284) 468-2918