Processing of Concession (Hotel Aid)


Step 1:  Apply to Premier’s Office for approval, providing them with a list of items you intend to import (for construction & furnishing) into the territory.

Step 2:  The list is verified against the duty free lists of items that can be imported.

Step 3:  If the customer is approved, he or she can import the designated items.

Step 4:  Once approval is granted the Importer is required to submit all declarations to the Road Town Customs Station for processing and record keeping (with the exception of Virgin Gorda).

Step 5:  Once the goods arrive, a Custom Officer must clear the goods.

Supporting Documents

Lists of items to be imported

Method of Applying

In Person

Turn Around Time


Additional Notes

See CAP 290 (of the Laws of the Virgin Islands)


Department Contact Information

His Majesty's Customs

H.M Customs (Head Quarters)
Richard Stoutt Building  
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday  
8:30 a.m. to 4:30 p.m.

Email Address:

Telephone: 1(284) 468-6852
Fax: 1(284) 494-6906