Road Town, Tortola
Virgin Islands (British) VG1110
Step 1: If a Customer's Water Service line has been disconnected, the Customer may come to the Dept. and a Customer Service Representative will assist him/her with creating a Payment Plan.
Step 2: The amount owed is determined and used as the basis of the Payment Plan amounts.
Step 3: The amount to be paid monthly is negotiated with the customer.
Step 4: Once the payment plan is agreed to by all parties, signed and a reconnection fee paid, the Customers Water Service line is reconnected.
Step 5: If the Customer fails to keep the Payment Plan up to date on a monthly basis, the water service will be disconnected.
Turn Around Time
Department Contact Information
Water and Sewerage
Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier : 8:30 a.m. to 3:30 p.m.
Telephone: 1(284) 468-5766 | 1(284) 468-5901