Procedures for Payment plans


Step 1: If a Customer's Water Service line has been disconnected, the Customer may come to the Dept. and a Customer Service Representative will assist him/her with creating a Payment Plan.

Step 2: The amount owed is determined and used as the basis of the Payment Plan amounts.

Step 3: The amount to be paid monthly is negotiated with the customer.

Step 4: Once the payment plan is agreed to by all parties, signed and a reconnection fee paid, the Customers Water Service line is reconnected.

Step 5: If the Customer fails to keep the Payment Plan up to date on a monthly basis, the water service will be disconnected.

Method of Applying

In person

Turn Around Time

The Turn Around varies for this service

Department Contact Information

Water and Sewerage

P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier  : 8:30 a.m. to 3:30 p.m.

Email Address:

Telephone: 1(284) 468-5766 | 1(284) 468-5901