Water Service Interruption Procedures


Step 1: A customer calls in at anytime of the day (O&MD officers are given cellphones to take after hours calls) and logs a complaint about loss of water service.

Step 2: The O&MD Officer will make note of the details and provides assistance is possible 

Step 3: If necessary, the O&MD Officer may proceed to the location and inspect the area.

Step 4: The O&MD Officer will attempt to resolve the issue within 48 hours

Step 5: If it is a large issue, the O&MD Officer will contact the O&MD Head who will create a Work Order for the issues.

Step 6: O&MD Officers will be assigned and will proceed to the location to begin work.

Step 7: Within 48 hours the issue will be resolved.

Method of Applying

In person

Turn Around Time

The Turn Around varies for this service

Department Contact Information

Water and Sewerage

P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier  : 8:30 a.m. to 3:30 p.m.

Email Address: wsd@gov.vg

Telephone: 1(284) 468-5766 | 1(284) 468-5901