Step 1: If a Customer has a complaint/emergency at any time of the day or night on weekdays or weekends, he/she may call one of the emergency cell phone numbers that are listed.

Step 2: The Customer may also call the Fire Depts. emergency number for contact information.

Step 3: A Water/Sewerage Operator will answer and the Customer explains the issue.

Step 4: The Water/Sewerage Operator would explain to the Customer whether the issue can be addressed at that time or a later time based on the type of issue.

Step 5: The Water/Sewerage Operator will report the issue to the O&MD, at the start of the business day so that it may be recorded.

Step 6: The necessary Division Head (Operation or Sewerage) will assign the task and the Operator proceeds to resolve the issue.

Step 7: Once the task is completed the Operator will report back to the Division Head