Customer Service Touch Terminals have been placed at ports of entry and highly trafficked government offices in an effort to continue to promote exceptional customer relations within the Public Service.
The terminals, which were placed at the Waterfront Jetty and Terrance B. Lettsome International Airport previously, are now at the Immigration Department, Department of Labour and Workforce Development, Inland Revenue Department, Department of Motor Vehicles, Water and Sewerage Department and Department of Trade and Consumer Affairs. They will allow for visitors and customers to provide feedback about their service experience and the agencies’ adherence to the established COVID-19 protocols in real-time as part of the Government’s efforts to transform the Public Service.
Deputy Governor, Mr. David D. Archer, Jr. said the placement of the terminals represent the Government’s commitment to ensuring that customer service standards and adherence to COVID-19 protocols continue to be met.
“As we live, work, and travel in this COVID-19 era, it remains important that the Public Service, as well as our ports of entry, continue to mitigate the transmission of the virus through adherence to the established guidelines, Deputy Governor Archer, Jr. stated.
He added, “After meeting with stakeholders from key agencies across the Public Service and statutory agencies, my team and I made plans to pave a path towards the enhancement of customer service within our ministries, departments, and ports of entry and I am pleased that we have arrived at this point in our transformation.”
Business Change Manager for Improved Customer Service and Private Secretary to the Deputy Governor, Ms. Kedimone Rubaine also said that the placement of the Touch Terminals in the two ports of entry and highly trafficked Government spaces reinforces the Government’s commitment to enhancing the customer service that is offered by public officers. Ms. Rubaine said that given the challenges presented by COVID-19, the provision of effective customer service is paramount to the overall success of Government’s efforts.
The Touch Terminals provide feedback that is uploaded in real-time to a central online dashboard for analysis, which allows the government agencies to understand how various factors affect their service levels. The information is accessible by all Government departments and allows them to generate reports and find ways to improve customer service.
Note to Editors: Photo included
Caption – Touch Terminal placed at the Terrance B. Lettsome International Airport