Press Release

Ministry of Health & Social Development
Release Date:
Thursday, 18 January 2018 - 1:54pm

Software installation begins this week for the BVI’s new 911 Call Centre.

Project Manager, Mr. Russell Jones said, with the installation of the software MobileTec International, Inc., the call centre will be able dispatch the appropriate emergency agencies more efficiently.

MobileTec is a proven leader in providing Public Safety Solutions for police departments, sheriff’s offices, communications centres, fire departments and correctional facilities across the United States and Latin America.  In addition to 911 calling mechanisms, MobileTec will provide in-field systems and data routing.

Mr. Jones said that once a call is received, the centre will be able to locate the emergency even without the caller identifying where they are. He explained that additional installation of lines from all three local telecom providers is expected to follow the installation of MobileTec so that all persons whether residents or visitors will have access in their time of need.

Training for all officers will begin soon after the installation of all necessary software. The project is being spearheaded under the auspices of the Ministry of Health and Social Development.

Once the call centre is transitioned to operational status it will be collaboratively manned by the Royal Virgin Islands Police Force, Virgin Islands Fire and Rescue and the Emergency Medical Technicians on a three-shift system for 24 hours a day. The centre will be housed at the Peebles Hospital.

The Ministry of Health and Social Development aspires to provide a caring and integrated system of health and social services that facilitates human development and improves the quality of life in the Virgin Islands.


Audio Clip: Mr. Russel Jones, Project Manager

Photo 1 of 2: Some of the officers during a briefing of the upcoming training for the 911 Call Centre. (Photo Credit: Adrianna Soverall/GIS)

Photo 2 of 2: MobileTec specialist, Mark Prest and Project Manager, Russell Jones during the installation of the software. (Photo Credit: Adrianna Soverall/GIS)


Adrianna J. Soverall

Marketing and Media Relations Coordinator
BVI Finance
Telephone: 852-1957