Press Release

Office of the Deputy Governor
Ministry of Natural Resources and Labour
Department of Labour and Workforce Development
Release Date:
Thursday, 15 November 2018 - 3:39pm

Three employees from the Labour Department are the first public officers to be entered into the ‘Star Membership Club’ of the Public Service Customer Service Virtual Mailbox.

Kia Soares, Leonardo Callwood and Marylene Tyson received exceptional ratings following their interactions with the public.

Deputy Governor Mr. David D. Archer, Jr.  and members of his team visited the department and presented the trio with their letters of recognition in the presence of Labour Commissioner, Mrs. Janice Rymer. 

Mr. Archer was pleased at the quick response of the public just one day after the system went live.  He extolled the endeavours of each officer in their efforts to provide the best possible service to their customers.  The officer’s ratings provided by members of the public ranged from being patient, clear and knowledgeable to empathetic, kind and positive.

The Public Service Customer Service Virtual Mailbox was launched on November 12 and is implemented in nine customer facing departments namely:  Motor Vehicles; Labour; Immigration; Her Majesty’s Customs; Youth Affairs and Sports; Water and Sewerage; Social Development; Trade, Investment Promotion and Consumer Affairs and the Civil Registry and Passport Office. 

The mailbox is designed to answer the question, ‘How did I serve you?’  It provides a source of transparency and accountability in the area of customer service as the Public Service transforms to attain ‘Public Service Excellence’.  The virtual mailbox can be accessed at


Colene A. Penn

Head of Communications
Recovery and Development Agency
Tel: +1 (284) 345-2776 | Mobile: +1 (284) 345-3387