Our Vision

The Water and Sewerage Department is a customer oriented Government Department that facilitates quality and affordable water supply and sewage disposal to all residents of the Virgin Islands.

Our Mission

We seek to ensure the provision of a continuous supply of safe potable water and an environmentally sound sewage disposal service to all residents of the Virgin Islands, efficiently and at affordable rates.

Our Roles

In fulfilling its Mission, the following roles are included in the responsibilities of the Water and Sewerage Department.

  • Operate and maintain Government’s water and sewerage infrastructure, and mechanical plant.
  • Collect and account for monies due to Government for water usage and sewage disposal, along with other services rendered by the Department.
  • Formulate and develop plans for water and sewerage infrastructure and other projects within the policies and regulations of Government.
  • Responsibly manage and account for funds allocated by Government to the Department.
  • Supply data and advice to Government on water and sewerage matters.

 

Monthly Charges for Piped Water

Commercial 1st 150,000 gallons

$0.025 per gallon

  2nd 150,000 gallons $0.020 per gallon
  Over 300,000 gallons $0.015 per gallon
  Water Meter Rental $0.20 per day
Standard Government Rate per gallon $0.018
  Water Meter Rental $4.00 monthly
Charges for Water supplied to Trucks per gallon $0.25

Charges for Water supplied Ships

Plus 25% surcharge
Mondays—Fridays
$30.00 per 1000 gallons
 

Plus 10% surcharge
Plus Hourly Charge ($7.25 X1.5)
On Weekends & Holidays

$25.00 per 1000 gallons

 

Monthly Sewerage Rates

All sewerage rates are 0.25% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.

24 Hours Emergency Water and Sewage Standards

Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
 
Water Services

Tortola — Eastern 499-0500
Tortola — Central  499-2924
Tortola — Western 499-2926
Virgin Gorda   468-9455
Jost Van Dyke  468-9429
Anegada   468-9562
 
Sewerage Service

468-9176
 

 
Fire and Rescue Service

Additionally, customers may also contact our close partners, the Virgin Islands Fire and Rescue Service, to dispatch appropriate assistance at 494-3473.

Employment Opportunities Within The Department

Closing Date
Senior Assistant Human Resources Manager

Senior Assistant Human Resources Manager

Role Summary

The successful applicant will provides assistance to the Human Resources Manager or equivalent to ensure all HR related matters are dealt with professionally and in a timely manner.

Main Responsibilities

  1. Assist with ensuring the smooth and efficient operation of the Human Resources Unit through management of daily operations and supervision of staff.
  2. Prepare correspondence, periodic reports and various documents on human resources activities (including monthly leave reports).
  3. Assist with the administration and completion of the appraisal process, promoting a positive attitude, from objective setting to monitoring performance of employees.
  4. Administer recruitment to ensure the best candidate is employed and assist with the thorough on-boarding of new employees.
  5. Coordinate and deliver staff development / training and workshops to ensure employees obtain up-to-date knowledge. Schedule, organise and prepare material and minute departmental meetings to ensure accurate and timely preparation of documentation.
  6. Provide up-to-date advice on HR related matters, procedures and regulations, including succession planning, promotions, acting appointments etc., to internal and external clients to ensure all queries are handled in a professional and timely manner.
  7. Conduct investigations regarding issues of staff disputes, grievances and misconduct.
  8. Research and prepare documentation to advise the relevant Commission.
  9. Interpret applicable legislation regarding salaries and allowances entitlements and examine personnel files to determine employment status, ensuring accurate payments are made and administer salary administration to ensure accurate credits, deductions and payments are administered on time.
  10. Provide general counselling to employees regarding employment matters and arrange for referrals to EAP as required.
  11. Administer and maintain systems ensuring security of confidential personnel data and assist with maintaining and up to date electronic database of existing employees' profile using the payroll system.
  12. Liaise with the relevant ministries, departments and other agencies to obtain advice to resolve complex matters.
  13. Promote employee recognition to reward excellence to encourage a high level of staff morale.
  14. Perform any other duties as required by Supervisor or any other senior officers in order to contribute to the effectiveness and efficiency of the unit.

Minimum Qualifications

  • Bachelor’s Degree in Human Resources Management, Business Administration/Management, Public Administration or related field
  • Three (3) to five (5) years related experience
  • Excellent knowledge of Government structure, policies and procedures
  • Excellent knowledge of applicable policies, regulations and laws
  • Excellent knowledge of psychosocial interviewing and counselling techniques
  • Excellent budget skills
  • Excellent knowledge of JD Edwards Accounting Software
  • Sound knowledge of the use of standard office equipment and computer applications
  • Excellent negotiation, analytical and decision-making skills
  • Excellent interpersonal and organisational skills
  • Excellent oral and written communication skills
  • Ability to work well under pressure
  • Excellent supervisory and management skills
Closing Date:
16 October 2023
16 October 2023

Department Contact Information

To make contact with Water and Sewerage Department , see below for contact information:

Water and Sewerage

P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier  : 8:30 a.m. to 3:30 p.m.

Email Address: wsd@gov.vg

 

Main Office Telephone: 1(284) 468-5834 | 1(284) 468-5901

Virgin Gorda – 1(284) 468-6593 / 6592

Jost Van Dyke – 468-9429

Anegada – 468-9562

24 Hours Emergency Water and Sewage Standards

Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
 
Water Services:-

Tortola — Eastern 468-9213
Tortola — Central 468-9860 / 499-0500 / 499-2924
Tortola — Western 499-2926
Virgin Gorda – 468-9455
Jost Van Dyke – 468-9429
Anegada – 468-9562
 
Sewerage Service:-

468-9176

468-5799

468-9937

468-9857

 

Monthly Charges for Piped Water

Charges for Water supplied to Ships

Cost of Water Delivered

$30.00 per 1000 gallons

Plus 25% service charge

Plus hourly Charge ($7.25 X1.5)
On Weekends & Holidays

 

Monthly Sewerage Rates

All sewerage rates are 0.325% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.