Our Vision

The Water and Sewerage Department is a customer oriented Government Department that facilitates quality and affordable water supply and sewage disposal to all residents of the Virgin Islands.

Our Mission

We seek to ensure the provision of a continuous supply of safe potable water and an environmentally sound sewage disposal service to all residents of the Virgin Islands, efficiently and at affordable rates.

Our Roles

In fulfilling its Mission, the following roles are included in the responsibilities of the Water and Sewerage Department.

  • Operate and maintain Government’s water and sewerage infrastructure, and mechanical plant.
  • Collect and account for monies due to Government for water usage and sewage disposal, along with other services rendered by the Department.
  • Formulate and develop plans for water and sewerage infrastructure and other projects within the policies and regulations of Government.
  • Responsibly manage and account for funds allocated by Government to the Department.
  • Supply data and advice to Government on water and sewerage matters.


Monthly Charges for Piped Water

Commercial 1st 150,000 gallons

$0.025 per gallon

  2nd 150,000 gallons $0.020 per gallon
  Over 300,000 gallons $0.015 per gallon
  Water Meter Rental $0.20 per day
Standard Government Rate per gallon $0.018
  Water Meter Rental $4.00 monthly
Charges for Water supplied to Trucks per gallon $0.25

Charges for Water supplied Ships

Plus 10% surcharge
$25.00 per 1000 gallons

Plus 10% surcharge
Plus Hourly Charge ($7.25 X1.5)
On Weekends & Holidays

$25.00 per 1000 gallons


Monthly Sewerage Rates

All sewerage rates are 0.25% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.

24 Hours Emergency Water and Sewage Standards

Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
Water Services

Tortola — Eastern 499-0500
Tortola — Central  499-2924
Tortola — Western 499-2926
Virgin Gorda   468-9455
Jost Van Dyke  468-9429
Anegada   468-9562
Sewerage Service


Fire and Rescue Service

Additionally, customers may also contact our close partners, the Virgin Islands Fire and Rescue Service, to dispatch appropriate assistance at 494-3473.

Department Contact Information

To make contact with Water and Sewerage Department , see below for contact information:

Water and Sewerage

P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier  : 8:30 a.m. to 3:30 p.m.

Email Address: wsd@gov.vg

Telephone: 1(284) 468-5766 | 1(284) 468-5901