The Customs Department, one of the revenue collecting departments of the Government of the Virgin Islands, is responsible for collecting and accounting for a substantive amount of the Territory’s annual revenue.  The department is also engaged in the protection of society by the prevention and interdiction of restricted and prohibited goods from entering the Virgin Islands.

The Customs Department is also actively engaged in the facilitation of legitimate trade.  In addition to its primary functions, Customs also performs agency duties for other departments and statutory bodies such as the Department of Agriculture, Civil Aviation, Ports Authority and Postal Service.


To serve Government and the public with professionalism, fairness and integrity by, providing quality service, maximizing the collection of Revenue, protecting our Territorial borders and facilitating legitimate trade efficiently, effectively and economically in order to safeguard the well-being and security of the Territory.

Our Commitment

The Customs Department is committed to providing these services to the persons with whom we interact and serve.

We would:

  • Render polite and courteous service
  • Operate with the greatest degree of fairness and equity
  • Handle each individual’s affair with strict confidence
  • Perform our duties professionally at all times
  • Fulfill reasonable requests promptly and accurately
  • Collect only the proper amount of revenue due in accordance with the law
  • Operate with the greatest degree of transparency.

Department Contact Information

To make contact with His Majesty's Customs, see below for contact information:

His Majesty's Customs

H.M Customs (Head Quarters)
Richard Stoutt Building  
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday  
8:30 a.m. to 4:30 p.m.

Email Address:

Telephone: 1(284) 468-6852
Fax: 1(284) 494-6906