The Bupa Secure Care BVI policy requires that insureds notify USA Medical Services as soon as you know that you will need medical treatment. When you pre-notify, the staff at USA Medical Servies begins handling the case, communicating directly with the patient's doctor and medical facility. As soon as all the necessary information is received from your provider, including medical records, Bupa will confirm your benefits and coordinate direct payment. Additionally, USA Medical Services can also coordinate and schedule air ambulances, appointments with specialists, and other medical services. Emergency treatments must be notified within 72 hours of beginning such treatment. Regular office visits do not require notification.