Role Summary

The successful applicant will provide counselling and case management services to individuals, families and groups to assist with the reduction of social problems.

Main Responsibilities

1. Ensure the smooth and efficient operation of the Department through utilizing administrative and clinical social work skills to provide supervision to assigned staff on case work or related issues affecting clients, maintain a positive team relationship with staff to ensure adherence to case work standards / policies and supervision of various programs.
2. Assist applicants in completing forms and evaluate applicant’s eligibility for departmental services.
3. Assist in planning, coordinating and implementing effective services for assigned caseload.
4. Administer awareness for the Department services, policies and procedures to individuals / organisations who contact the Department for services or inquires to ensure a proper and professional presentation of the Department and its services.
5. Assist with coordinating educational and recreational activities for the programs under the unit to ensure clients have new focuses and challenges.
6. Attend meetings, workshops and training sessions as instructed to ensure awareness of any change in policies or procedures which may be relevant to the role.
7. Maintain records relevant to the specific department and also keep filing up to date so that complete records are available for reference.
8. Perform professional casework services to individuals and families with complex social problems and implements casework services including programs such as family preservation and reunification, mentorship and parenting sessions to ensure the best possible service.
9. Prepare court reports and testifies in court hearings in a proper and professional manner.
10. Implement appropriate intervention strategies for children who are abused or at risk of abuse to ensure effective strategies and procedures are tightly followed and work on multidisciplinary team in response to child abuse cases - assess, investigate and initiate appropriate responses and provide preventative services to families at risk.
11. Provide consultation, information and education to community groups, schools and agencies to raise awareness. 6. Consult with psychiatrist / psychologist and other appropriate personnel in order to meet clients’ objectives.
12. Conduct group sessions with different client population in an efficient manner and provide community outreach services as appropriate.
13. Administer and maintain records and reports ensuring security of personnel data.
14. Accompany Social Worker I or junior staff to the field or home visits and Juvenile Court for guidance / support as required.
15. Conduct Adoption / Guardianship investigations in a timely and efficient manner.
16. Perform any other related duties as required by Supervisor or any other senior officer in order to contribute to the effectiveness and efficiency of the department.

Minimum Qualifications

• Bachelor’s  Degree in Social Work or related field 
• Three (3) to Five (5) years’ experience in social work or related field
• Sound knowledge of Government structure, policies and procedures 
• Sound knowledge of relevant laws, policies and regulations 
• Sound knowledge of Social Work 
• Sound knowledge of relevant and current issues and trends  
• Sound knowledge of working with children, elderly or disabled 
• Sound knowledge of the use of standard office equipment and relevant computer applications 
• Sound oral and written communication skills  
• Sound knowledge of casework management, concepts and procedures 
• Sound interpersonal skills including counselling and interviewing techniques  
• Sound analytical and decision-making skills 
• Ability to work under pressure 
• Sound supervisory and management skills