Role Summary

Lead in the investigation of any action taken by a department of Government or a public authority in the exercise of its administrative functions, in accordance with the Complaints Commissioner Act, 2003. Make recommendations for mitigating maladministration or enhancement of operations and services. Create the environment to promote public awareness and confidence in the function of the complaints commission. Adapt to new legislation as they are introduced; particularly the Integrity in Public Life Act.

Main Responsibilities

1. Coordinate and manage the daily operations of the Office of the Complaint Commissioner.
2. Lead in the investigation of any action taken by a department of Government or a public authority in the exercise of its administrative functions.
3. Oversee in the investigation of written complaints to the Commissioner by a person alleging that an injustice has been sustained as a result of maladministration.
4. Administer the investigation of written complaints submitted by members of the House of Assembly to the Commissioner on the grounds that a person or body of persons specified in the request has or may have sustained an injustice as a result of maladministration.
5. Oversee the investigation of matters that are considered to be on the grounds that some person or body of persons has or may have sustained an injustice as a result of maladministration.
6. Compile and provide notices of complaints to the subject of the complaint.
7. Communicate effectively to the public and public service and provide updates.
8. Respond to complaints submitted to the Office of the Complaints Commissioner.
9. Prepare annual reports on the operations and finances of the Office of the Complaints Commissioner.
10. Ensure the preparation and submission of Performance Planning and Appraisal Report for all staff.
11. Perform any other related duties as required by the Governor in order to contribute to the effectiveness and efficiency of the Office of the Complaints Commission.

Minimum Qualifications

• Bachelor of Law Degree, or equivalent Public Policy, Business Management or related field.
• Ten (10) years post qualification experience as a senior investigator.
• Or
• Master’s Degree in Public or Business Administration/Management or related field.
• Seven (7) years’ senior management experience.
• Must
• Meet the requirements as outlined in Part II Section 4 (1) of the Complaints Commissioner Act, 2003.
• Expert working knowledge of Government structure, policies and procedures.
• Expert knowledge of applicable statutes and statutory interpretation.
• Strong oral and written communication skills.
• Strong legal research skills.
• Ability to master and interpret legislation.
• Strong analytical, negotiating, interpersonal and organisational skills.
• Experience in conducting and advising on complex workplace investigations.
• Ability to create a sound professional public profile.