Internal Position No.: 
61 of 2018

Role Summary

The successful applicant will assist the Complaints Commissioner is providing leadership in the area of investigations to ensure effective and efficient services are provided to the public.   .

Main Responsibilities

  1. Provide legal advice of different legal issues.
  2. Conducts complex investigations into complaints or special investigations as assigned by the Complaints Commissioner in a comprehensive and timely manner.
  3. Conduct complex, professional interviews, often involving senior management, prepare investigation reports and convey ideas clearly and concisely, both orally and in writing.
  4. Conduct legal analysis and research on legal matters and the review of complaints.
  5. Liaises with the Attorney General’s Chambers, external legal advisors, and other relevant persons for assistance and guidance as needed.
  6. Manages the relationship and communications between the press, the Department of Information and Public Relations and other stakeholders to ensure a high level of customer awareness.
  7. Manages the public relations and marketing activities by ensuring proper maintenance of the website and education on the functions of the Office of the Complaints Commission.
  8. Provide for the effective tracking, management of and reporting on cases at all stages of investigations to ensure resolution.
  9. Effectively and professionally communicate regarding investigation progress and findings.
  10. Prepare reports to effectively communicate the results of investigations to relevant persons.
  11. Supervises the office staff and operations of the Office of the Complaints Commission to ensure that the work of the office conforms to established standards, procedures and meets quality standards.
  12. Manages the office in the absence of the Complaints Commissioner.
  13. Perform any other related duties as required by Complaints Commissioner in order to contribute to the effectiveness and efficiency of the Office of the Complaints Commission.

Minimum Qualifications

  • Bachelor  of Public Policy, Business Management, Law or related 
  • Five (5) years post qualification experience
  • BVIslander/Belonger is preferred
  • Expert knowledge of Government structure, policies and procedures
  • Sound knowledge of applicable statutes and statutory interpretation
  • Good oral and written communication skills
  • Sound legal research skills
  • Ability to master and interpret legislation
  • Sound analytical, negotiating, interpersonal and organisational skills
  • Experience in conducting and advising on complex workplace investigations


Closing Date: 
Monday, 21 January 2019
Vacancy Listing: