Complaints Commissioner

Role Summary

Lead in the investigation of any action taken by a department of Government or a public authority in the exercise of its administrative functions, in accordance with the Complaints Commissioner Act, 2003. Make recommendations for mitigating maladministration or enhancement of operations and services. Create the environment to promote public awareness and confidence in the function of the complaints commission. Adapt to new legislation as they are introduced; particularly the Integrity in Public Life Act.

Main Responsibilities

Deadline Today For Students In Need Of Devices

Wednesday, 6 May 2020 - 11:57am

Parents of students attending public schools who are in need of devices to facilitate online learning, are notified that today Wednesday May 6 is the deadline..........

Office Of The Complaints Commissioner’s Office Hours

Wednesday, 6 May 2020 - 10:14am

The public is notified that the Office of the Complaints Commissioner will open from 8:00 a.m. to 12:30 p.m. from Monday to Friday. Persons are encouraged to make an appointment via or by calling 468-5123.

Oficina De Reclamaciones El Comisionado Ajusta Las Horas

Thursday, 26 March 2020 - 7:18pm

La Oficina del Comisionado de Quejas informa al público de su accesibilidad ajustada a la luz de COVID-19 y las restricciones impuestas por el Gabinete.

Office Of Complaints Commissioner Adjusts Operating Hours

Thursday, 26 March 2020 - 3:48pm

The Office of the Complaints Commissioner is informing the public of its adjusted accessibility in light of COVID-19 and restrictions imposed by  Cabinet. The office will close at 12:30 p.m. on March 26 and will remain closed until   further notice.

Mrs. Sheila Brathwaite Is Vice President of The Caribbean Ombudsman Association

Wednesday, 26 June 2019 - 1:12pm

The BVI’s Complaints Commissioner, Mrs. Sheila Brathwaite was elected Vice President of the new board of the Caribbean Ombudsman Association (CAROA) at its 10th Biennial Conference held in Bermuda earlier this month.

Assistant Complaints Commissioner

Role Summary

The successful applicant will assist the Complaints Commissioner is providing leadership in the area of investigations to ensure effective and efficient services are provided to the public.   .

Main Responsibilities

Office of the Complaints Commission

J.R. O'Neal Building, 2nd Floor Main Street, Tortola British Virgin Islands, VG 1110

Office Of Complaints Commission Is Now Back On Main Street

Wednesday, 11 July 2018 - 3:18pm

The Office of the Complaints Commission is located in the J.R. O’Neal Building on Main Street and is ready to serve the public.